Online shopping is convenient but comes with risk. Know your rights and use payment methods that offer protection.
Your rights
- The Federal Trade Commission's Mail, Internet or Telephone Order Merchandise Rule requires sellers to ship within the promised time or within 30 days if no time was stated, or give you the option to cancel and get a refund.
- Credit card disputes for goods not received or not as described.
- State consumer protection laws.
If your order does not arrive
- Check tracking and contact the seller in writing.
- Wait for the stated delivery window, then ask for a refund or a new shipment.
- Dispute the charge with your card issuer, ideally within 60 days.
- Keep screenshots, order confirmations and emails.
- Report the seller to the FTC and the platform.
Spot fake shops
- Prices that are far too good to be true.
- No clear contact information or return policy.
- Newly registered domains and poor reviews.
- Pressure to pay by wire, gift card or crypto.
Use safer payment methods
Credit cards generally offer the strongest dispute rights. Be cautious with debit cards, payment apps and transfers, which are harder to reverse. See our guides on chargebacks and scams.
Frequently asked questions
Can I get a refund for a change of mind?
Only if the seller's policy allows it.
What if the seller is overseas?
Card disputes are often still your best route.